Goal count error

  • Resolved cydh

    (@cydh)


    6 years, 8 months ago

    The case when someone donate with Offline donation and give the amount (as example) $10,
    but the donor actually sent $15,
    so the admin while setting the status to complete, the admins also changes the value to %15 with step
    1. click donations
    2. select donation to view
    3. select the status to complete
    4. change the total donation to $15 (changed from $10)
    5. press Update button
    now the goal progress becomes $25 instead of $15. and then change/cancel the donation above, the fund raised is become $15 (using the edited value)

Viewing 2 replies - 1 through 2 (of 2 total)
  • gsamsmith

    (@gsamsmith)

    6 years, 7 months ago

    Hi there,

    Here’s a list of steps needed to resolve this for you:

    1. Navigate to Donations >> Tools >> Data. There you will see a dropdown with options to recalculate the data in Give.

    Run the recalculation for each of these options.

    2. Clear the cache through Give.

    Navigate to Donations >> Settings >> Advanced, and scroll to the bottom of the page where you will see the option to clear the Give cache.

    3. Clear cache in third-party plugins.
    ​
    If you have any other caching taking place through either third-party caching plugins or through your hosting provider be sure to clear that as well.

    Then your goal amounts should be updated on the front end of your site.

    gsamsmith

    (@gsamsmith)

    6 years, 7 months ago

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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