GiveWP Forms not working as expected

  • Resolved Cornelius

    (@corneludeh)


    5 years, 6 months ago

    I am testing out the free version of GiveWP plugin.
    This worked perfectly until I decided to change the caching plugin from w3 total cache to WP Super Cache. (I have deactivated both now).

    Now, the multi level form loads endlessly. the legacy forms loads correctly, but when I click on ‘Donate now’ it redirects to a blank page.

    In console I can see “[iFrameSizer][Host page: iFrameResizer0] IFrame has not responded within 5 seconds. Check iFrameResizer.contentWindow.js has been loaded in iFrame. This message can be ignored if everything is working, or you can set the warningTimeout option to a higher value or zero to suppress this warning.”

    I have deactivated and reactivated GiveWP, deleted all caching plugins, yet these don’t work.

    Anything I am missing?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    5 years, 6 months ago

    Hey @corneludeh,

    Happy to clarify here.

    When using a cache plugin alongside GiveWP, you need to make sure that it doesn’t cache GiveWP’s scripts and styles, and that it doesn’t merge scripts.

    Most of the cache plugins, in order to reduce loading time, merge and minify scripts, but this process often ends up breaking GiveWP’s functionalities. And this is what I think happened to your site. When the cache plugins started to optimize the site, they broke GiveWP’s scripts and prevented it from working as expected.

    What you should need to do now is disable all caching plugins on your site, but also you need to get rid of all caching that might be on your site, like your server’s cache, because it possibly cached the broken version of your site.

    Also, you need to make sure that all the pages related to GiveWP are whitelisted from your cache systems (it depends on the service you are using: a plugin or server). The URL includes:

    any page with a donation form on it and/or the donation form URL itself
    the /donation-confirmation/ page
    the /donation-failed/ page
    the /donation-history/ page
    the /recurring-donations/ page (if applicable)

    Have a great day!

    Ibby

    (@ibby)

    5 years, 1 month ago

    I’m having the same issue. I’ve also tried switching to WordPress’ Twenty Twenty One theme and deactivating all of my plugins but I can’t get the multistep form working.

    URL is here: https://dev.lboromc.com/donate/

    rosanrai

    (@rosanrai)

    4 years, 11 months ago

    @ibby it appears you have resolved the issue. Can you tell me what you did to rectify the multistep form to work. It was showing up as a black pop-up to me. Please advise.

    • This reply was modified 4 years, 11 months ago by rosanrai.
Viewing 3 replies - 1 through 3 (of 3 total)

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