Thanks for reaching out @schmediaaolcom. This is an error that can occur when migrating your site if the old site was still connected and not reset before moving, as these site records remain on the Site Kit service. Given you’re unable to reset the plugin from your old site now that it’s migrated, please follow the steps below:
- Visit your site settings (Settings > General).
- Change your site address (URL) and WordPress address (URL) from https://lemanslakeland.com to https://www.lemanslakeland.com
- Press the save button.
- Attempt Site Kit setup once more after logging back into your site.
If all works as expected, we can then try to revert back to the original URL, using the same approach as the above, but this time removing the www prefix.
Let me know how you get on with the above. Should you encounter any issues, we can perform some additional checks and may need to request a check on your site records on the Site Kit service side. To do so, please share your Site Health information. You can use this form to share privately if preferred.
Thread Starter
schmeee
(@schmediaaolcom)
Took all the directed steps, with no luck. One point of clarification, given the Site Health Information link you provided –– our multisite network isn’t on WordPress.com, we run our own. Idk if that changes the troubleshooting calculus in any way, but I wanted you to have the info. I’ll post my site health info on your private Google form in a minute. :B
@schmediaaolcom Thanks for the information. Could you just confirm with me so I understand, did you revert back to the Site Kit setup on staging as it was previously before the migration and perform a reset? If not, could you try this as well as a reset on the current site if the previous one did not work?
I will review your site health to see if anything stands out. We may need to request a check on your records but I want to rule anything else out before asking for this.
Thread Starter
schmeee
(@schmediaaolcom)
Hi Adam. Let me describe my workflow in detail, as I think we miiiiight be missing each other in our respective understanding of a) your instructions, and/or b) my bugfix steps. Here’s my pre-launch situation:
Two daughter sites on one multisite network:
– site A (live): https://lemanslakeland.com (connected to sitekit)
– site B (staging): https://lemansrebuild.mighty-little-websites.com (not yet connected to sitekit)
Upon launch, I changed site A URL to https://lemanslakelandold.mighty-little-websites.com (but forgot to reset Site Kit before doing so), and changed site B URL to https://lemanslakeland.com. Got sitekit connex error, Googled to refresh my understanding of the usual fix, and then:
– reverted to previous respective site URLs for sites A and B,
– then reset site kit on site A (which had the live production lemanslakeland.com URL when I did)
– then RE-reverted both site URLs to post-relaunch status
– same error when trying to connect site kit on the now-live new version of their site.
Hope this clarifies my situation and attempted mitigations. I THINK I did the proper usual thing as detailed in your setup guide, but lmk if I’ve misstepped in some way. Thanks,
:Benjamin
@schmediaaolcom Thank you for explaining this in detail that’s very helpful. I understand the issue and I think what is best here is to request a site record check for your site URLs. This way we can invalidate these URLs to allow you to set them both back up on Site Kit once more without running into this issue.
I have gone ahead and requested this already. Please note that this can take a day or two to be carried out by a member of the team but as soon as it has been done I will let you know and you can try again once more to set up Site Kit.
Thanks for you patience and please let me know if you have any other questions in the meantime.
Thread Starter
schmeee
(@schmediaaolcom)
Hi Adam, don’t know if the site record check was done already but I was able to complete connecting Site Kit just now. Looks like we’re all good. Thanks! :Benjamin
@schmediaaolcom Thanks for the update. I haven’t had word back on the check yet so I don’t believe it has yet been done. But if you have managed to now complete setup, I’ll cancel this request.
Delighted to hear you’re up and running with Site Kit!
