Hello @berndschmitt ,
We hope this message finds you well.
Thank you for reaching out to our Support team. We’re saddened that you have to face such issue.
To be able to effectively assist, kindly share the following details:
- Gutena forms, WordPress and PHP versions.
- Screen cast video demonstrating issue along with any additional details that you would have noticed.
- Settings of the forms. (Required)
- How was the first form created, if form creation triggered it.
- When did this start happening? Any plugin/theme updated or perhaps any major or minor changes made to the site?
Looking forward to your response and an opportunity to assist you.
thx for your fast response.
Latest Version of Gutena Forms and WordPress, PHP 8.4.17, Default Theme 2017, no page builder
What happend:
- my client had a problem with contact form 7,
- deactivated cache plugin
- deactivated CF7, still had problem with CF7
- installed Gutena Forms
- inserted Gutena Forms Gutenberg Block, used simple standard form, one column basic, no changes made
- it did not work
- deactivated admin notification
- Gutena Forms worked well
- changed the name of the side, on which Gutens Forms Block was inserted
- cleaned site chache
the ghost pages appeared between step 9 and yet
Thank you so much, @berndschmitt, for sharing the details and providing full context, we really appreciate it.
We’ll try to reproduce the issue on our end. In the meantime, could you please share the following details to help us investigate further?
- The name of the cache plugin you’re using
- More information about the issues you faced with Contact Form 7, specifically, were they related to email delivery, or something else?
Looking forward to your response.
Thanks @berndschmitt
I will get back to you with me findings.
Hi @berndschmitt ,
I attempted to reproduce the issue on my end but was unfortunately unable to replicate it.
From what I can see, it appears that some Gutena blocks were added and later removed. This would explain why multiple forms are now showing on the Gutena Forms screen.
Just to clarify how Gutena Forms works:
- When a form is added to a post or page and the content is saved, a corresponding Contact Form is created in the Gutena Forms > Forms.
- If a user adds a form, publishes the post or page, then removes that form and adds a new one, a new form entry is created.
- As a result, multiple forms can appear in the Gutena Forms screen even if only one form is currently being used on the page.
This behavior is expected based on how forms are generated and stored.
Hello @berndschmitt ,
We hope you are doing well.
We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.
Have a great day!
