Getting Error presumably after WP update

Resolved dvalid
(@dvalid)

9 years ago

Something going wrong with the backup since Wp update.

While Log file says: “The backup apparently succeeded and is now complete”, progress bar is stuck at “Creating file backup zips (Plugins)”.
Backup files are created but marked as unfinished in the list.

Have made several attempts with the similar result..

Regards,

David

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Contributor aporter
(@aporter)

9 years ago

Hi David,

Please could you send us a copy of the latest backup log where this error occurs?
This can be found in the UpdraftPlus Existing Backups tab.
The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

Best Wishes,

Ashley

Thread Starter dvalid
(@dvalid)

9 years ago

Hi Ashley,

Thank you for your reply. Here is the link to the last log file:

Log File

and the screenshot:
Screenshot

Regards,

David

Plugin Contributor aporter
(@aporter)

9 years ago

Hi David,

Looking at the log file you sent, the backup was successful and uploaded the backup to Dropbox.

Can you check your Dropbox to confirm that the backup files were indeed uploaded.

The error was in a WordPress file used when sending the email report.

What version of WordPress and UpdraftPlus are you using?

Best Wishes,

Ashley

Thread Starter dvalid
(@dvalid)

9 years ago

Hi Ashley,

WordPress 4.7.4, UpdraftPlus Version 1.12.40.

I’ve turned off email notification option, but result was the same. Unlike earlier backups, “backups progress” is not going farther than “creating files..” now:

Backup progress

Backup files were uploaded as usual to the dropbox, but last backups in the “existing backups” menu are marked as not finished:

Not finished

Regards,

David

Plugin Contributor aporter
(@aporter)

9 years ago

Thanks, can you send the log file from this latest backup?

The second screenshot you sent shows that Google Drive is not authorised, in the first log file you sent this wasn’t a enabled remote storage option.

Have you accidentally enabled Google Drive as it is not authorised but enabled UpdraftPlus will try to upload to this and the upload will fail.

Best Wishes,

Ashley

Thread Starter dvalid
(@dvalid)

9 years ago

I will run backup one more time right now and send you the latest log file.

I use Dropbox as a remote storage not Google drive and all backup files were uploaded without problem.

I even tried backup disabled remote, using local storage only, but the result it the same :not finished

Regards,

David

Thread Starter dvalid
(@dvalid)

9 years ago

Hi Ashley,

Here is the log file from the latest backup:

LOG

and the screenshots:

Screenshot1

Screenshot2

Regards,

David

Plugin Contributor DNutbourne
(@dnutbourne)

9 years ago

Hi David,

Apologies for the delay.

It appears that something may be interfering with the JavaScript on the page, preventing the progress bar etc from updating.

Please could you run a new backup with your browser’s developer console open?
(instructions here)

Do you see any errors or messages in the console?
Thread Starter dvalid
(@dvalid)

9 years ago
Yep, it’s full of errors. Actually, that’s the same error,it started right after I loaded the UpDraft page and appears again and again.

Please see attachment
```
admin.js:1 Uncaught TypeError: Cannot read property 'search' of undefined
    at HTMLDocument.<anonymous> (admin.js:1)
    at HTMLDocument.dispatch (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:3)
    at HTMLDocument.r.handle (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:3)
    at Object.trigger (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:3)
    at Object.a.event.trigger (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:9)
    at y (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:4)
    at XMLHttpRequest.c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:4)
```
Cheers,

David
Thread Starter dvalid
(@dvalid)

9 years ago
Well, it seems one of the plugins was causing this error. I have disabled “time and Date” plugin and no more errors are shown on the console:

Screenshot

But nothing has changed regarding progress bar. The log file shows backup was successful, but progress bar still stucked on “Creating file backup..”
```
0588.410 (1) Retain: saving new backup history (sets now: 7) and finishing retain operation
0588.414 (1) Resume backup (d31e75eb8c0d, 1): finish run
0588.417 (1) There were no errors in the uploads, so the 'resume' event (2) is being unscheduled
0588.421 (1) No email will/can be sent - the user has not configured an email address.
0588.422 (1) The backup apparently succeeded and is now complete
```
Thread Starter dvalid
(@dvalid)

9 years ago

and now this:
Screenshot

Updraft considers this backup was from a different site..

Plugin Contributor DNutbourne
(@dnutbourne)

9 years ago

Hi,

Please could you send us a copy of the full backup log?

The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.
Thread Starter dvalid
(@dvalid)

9 years ago
Hi,

Sure, here it is:

Log File

David
- This reply was modified 9 years ago by dvalid.
Plugin Contributor DNutbourne
(@dnutbourne)

9 years ago

Hi David,

Apologies for the delay.

From the log, it appears that the backup completed successfully.

Are you using any plugins or redirection settings that change the URL of the site?

Viewing 14 replies - 1 through 14 (of 14 total)

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