Getting Duplicate Orders

  • Resolved Reyji

    (@reyji)


    8 years, 2 months ago

    Hello

    We are getting duplicate orders every time a purchase is made so we have now upgraded to the latest version of WooCommerce 3.3.3 hoping to get this resolved but we are still experiencing the same problems. Our gateway is Authorize.net.

    Has this been a common issue and is there any fixes for this? Your immediate attention is very much appreciated. Thank you in advance for your support.

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  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    8 years, 2 months ago

    Are you able to replicate this error? As in, when you make a test order, is it duplicated?

    There is quite likely a plugin or theme conflict, as this isn’t happening on other sites. So first, I would recommend looking for the culprit: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4.

    Start out by just leaving WooCommerce activated and a default theme while testing w/ a default gateway. Then move on to testing with just Authorize.Net, then start slowly enabling other plugins.

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