Getting Critical error when installing plugin

  • Resolved atomicbong

    (@atomicbong)


    3 years ago

    Hi, when I install the plugin and go the the home page, I get a critical error.

    In the logs, it says,

    “[05-May-2023 13:30:41 UTC] PHP Fatal error: Uncaught Error: Call to undefined method Elementor\Controls_Manager::register() in /home/demo/public_html/wp-content/plugins/royal-elementor-addons/plugin.php:233”

    Please advise. How do I fix this?

    Thanks,

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    3 years ago

    Hi, Atomicbong

    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. please don’t forget to mention the support URL from wordpress.org

    Kind regards,

    Givi

Viewing 1 replies (of 1 total)

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