Getting Content Encoding Error

  • MyWPun

    (@mywpun)


    7 years, 6 months ago

    I’m having this error when opening random pages/posts:

    Content Encoding Error

    The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

    * Please contact the website owners to inform them of this problem.

    Also some of the website visitors reported the same issues, I did some tests with Chrome/Firefox (disabling/enabling the plugins) and now I’m sure it’s related to W3 Total Cache, I deleted the plugin and 2 remaining files I found with FileZilla (despite I clicked delete all), the website runs just fine.

    Is there any fix for this problem?

Viewing 9 replies - 1 through 9 (of 9 total)
  • nicjansma

    (@nicjansma)

    7 years, 6 months ago

    I’m getting possibly the same issue.

    What I see is garbled letters, almost as if Chrome is trying to display gzipped content.

    Latest Chrome, IE and FF on Windows:
    Browser view

    Response headers:
    Headers

    The Content-Encoding says gzip, but the decompressed content also appears to be gzipped (or just garbage?).

    It doesn’t happen on every page load. If I force a reload, the page seems to work most of the time.

    Disabling W3 Total Cache fixes this.

    Strangely curl from the command line doesn’t seem to reproduce this.

    • This reply was modified 7 years, 6 months ago by nicjansma.
    Scott Hartley

    (@destac)

    7 years, 6 months ago

    Disable GZIP in your browser cache settings.

    nicjansma

    (@nicjansma)

    7 years, 6 months ago

    That (disabling Compression/gzip in Browser Cache) seemed to work for me.

    However, I will note that I’ve been running with that setting enabled for several years without an issue. Nothing else on the server was changed, except WordPress/plugin updates recently.

    Thread Starter MyWPun

    (@mywpun)

    7 years, 6 months ago

    Hello everyone,

    @nicjansma, this is exactly the error that the visitors of my website are reporting.

    @destac, thank you for the information, I’ll see if it works.

    Thread Starter MyWPun

    (@mywpun)

    7 years, 6 months ago

    The problem seems to be fixed, thank you all.

    tekstura1977

    (@tekstura1977)

    7 years, 1 month ago

    The problem is that disabling gzip compression makes performance worse. For example site with wp super cache installed when using gzip compression get 96/100 points in google insights speed test. When I disabled gzip compression the result is much worse: onlu 72/100 points. Anybody knows if there is any hint to use this compression but not have this error?

    Vietnam Indexing

    (@vietdex)

    7 years, 1 month ago

    Today my page get error again ! Disable Gzip can slove this problem !

    wire67

    (@wire67)

    7 years ago

    same here, it gives this error on the search result page and goes away with CTRL+F5.
    I cannot ask visitors to disable Gzip.

    wire67

    (@wire67)

    7 years ago

    Deactivating the pluging WP Super Cache solved the issue…

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Getting Content Encoding Error’ is closed to new replies.