Getting an error message today

  • Resolved brightonbeerblog

    (@brightonbeerblog)


    1 week, 1 day ago

    Hope you can resolve. Thank you.

    REST API error 502: {“type”:”https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-5xx-errors/error-502/”,”title”:”Error 502: Bad gateway”,”status”:502,”detail”:”The origin web server returned an invalid or incomplete response to Cloudflare. This typically indicates the origin is overloaded or misconfigured.”,”instance”:”a3807f830f81911c”,”error_code”:502,”error_name”:”origin_bad_gateway”,”error_category”:”origin”,”ray_id”:”a3807f830f81911c”,”timestamp”:”2026-09-08T19:53:16Z”,”zone”:”brightonbeerguide.com”,”cloudflare_error”:true,”retryable”:true,”retry_after”:60,”owner_action_required”:true,”what_you_should_do”:”**Wait and retry.** Back off for at least 60 seconds. If the error persists, the website operator should check their origin server health and configuration.”,”footer”:”This error was generated by Cloudflare on behalf of the website owner.”}

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  • Plugin Author Johannes Glaser – neoWP

    (@johannesglaser)

    10 hours, 43 minutes ago

    Hi brightonbeerblog,

    Thank you for reporting this, and please accept our apologies for the incident. We have worked intensively on a solution. The problem has been resolved.

    The error occurred during an AI request from Neo Alt to generate alt text automatically. There was a temporary disruption affecting the AI service used by Neo Alt.

    The Cloudflare message made it appear as though the error had been caused by your website’s server. However, the cause was related to the Neo Alt service. You should therefore not need to make any changes to your WordPress installation or Cloudflare configuration.

    The service is fully available again. Please try the same action once more and let us know whether everything is now working as expected.

    We will also improve the error handling in our next scheduled update in October. Neo Alt will provide clearer and more informative messages for similar service disruptions, making it easier to identify the cause.

    If the error occurs again, please let us know:

    • the exact time of the attempt, including your time zone,
    • whether it occurs with a single image or during bulk processing,
    • which version of Neo Alt you are using.

    You are welcome to send additional technical details or confidential information directly to support@neo-wp.com, so they do not appear publicly in the forum.

    We will be happy to continue assisting you. If the issue cannot be resolved directly, we can also arrange a remote session with our developer and investigate it together.

    Best regards,
    Johannes

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