General recipient name

  • Resolved Webfolio Webdesign

    (@webreneszansz)


    11 months, 1 week ago

    Hi,
    Please be so kind and let me know, how can I setup the genral recipient name, which should use, if the name filed is not filled (surename is not obligatory field).
    I meam, at the beginning of the letter: Dear {surname}!
    Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    11 months, 1 week ago

    Hello @webreneszansz,

    generally, if those fields are not filled, and a shortcode is in use, they will end up empty. So you shouldn’t use something personal like “Dear”, to avoid those cases. Better to use an impersonal salutation like “Hello” or “Greetings” that won’t necessarily something after.

    Michael

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    11 months ago

    Hi,
    I know, this default behaviour of the plugin, but from online marketin point of view, it would be very important to send personalized emails.
    Honestly, I thing, it should be some misunderstanding, since it is a very basic function and expectation to setup default recipient name, for empty name fields.
    I hope, there is some setup possibility for this, either in the shortcodes or in the plugin menu.
    Thank you very much.

    Plugin Support Michael Travan

    (@michael-travan)

    11 months ago

    Hello,

    at the moment there’s no way of adding this using plugin options. I’ve let our developers know so we might consider adding this in the future.

    Michael

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘General recipient name’ is closed to new replies.