• Hello, the plugin isn’t working for any users on our website. This started happening a few weeks ago.

    Is there a known issue causing a timeout? I deactivated all themes and plugins except WooCommerce and YITH and still I get a Gateway error and the page refuses to load.

    I replicated this on two servers: local and production.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter svaults

    (@svaults)

    Just to add it occasionally loads after a very long time

    Plugin Author YITHEMES

    (@yithemes)

    Hi

    unfortunately I cannot experience the same kind of problem on my local installation or on our live demo

    If you could give us more insights on the issue, maybe I could focus on some specific part of the plugin to optimize

    Which page refuses to load when wishlist is active? Does this happens on wishlist page?
    Do you think you could ask your hostig provider to investigate the cause of the timeouts, and to point out processes that require most resources?

    Thread Starter svaults

    (@svaults)

    It appears to only affect very long wishlists. Another wishlist on a different account loads quickly

    Thread Starter svaults

    (@svaults)

    I contacted the host already and they said according to their tests it’s a plugin issue. If you create a sample wishlist with 300 items for example, are you able to replicate?

    Plugin Author YITHEMES

    (@yithemes)

    I need to schedule a test in order to check wishlist with huge amount of products
    Could you please confirm me that the problem is only happening on wishlist page?

    Are you using pagination on your wishlist?
    Loading 300 products from your DB all in one would be a problem in any case, and you should try to prevent this from occurring, by using pagination

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Gateway error when trying to view wishlist’ is closed to new replies.