Gallery Thumbnails Loading Incorrectly

  • Resolved narrowleaf

    (@narrowleaf)


    5 years, 1 month ago

    When subsequent pages of this photo gallery for “gates” load, at first they load a zoomed in version of the image (like the sky in the photo) and then after a few seconds the images load correctly. The thumbnails have been rebuilt, the site and server cache have been turned off and other plugins have been tested for conflicts and none of these items resolved the thumbnail loading issue.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Asya Gabrilyan

    (@asyag)

    5 years, 1 month ago

    Dear @narrowleaf,
    Thanks for the report.

    Let me verify if we got your inquiry right.
    Do you refer to the loading issues when switching the galleries?
    I see no problem viewing the images within one gallery.
    Check this recording:
    Please look through your lazy load settings of the gallery and the theme.

    Looking forward to your response.

    Sincerely,

    Thread Starter narrowleaf

    (@narrowleaf)

    5 years, 1 month ago

    Thank you for your response! The issue only happens on subsequent pages of the gallery. The first page loads without issue and this problem is still happening on the Gates gallery specifically. The lazy load settings are turned off for the gallery and the theme. I turned them on and the same problem is occurring.

    Asya Gabrilyan

    (@asyag)

    5 years, 1 month ago

    Dear @narrowleaf,
    The Gates gallery loads on my end.
    Can we please have a short recording from your end to see the issue you are experiencing?

    What OS and browser do you run the gallery at?

    Thank you,

    Thread Starter narrowleaf

    (@narrowleaf)

    5 years, 1 month ago

    Here is a link to the short recording. You can see the load issue begins at around 0:13 in the video. https://www.awesomescreenshot.com/video/3661976?key=1fe07fe72669338f48a636f143911ab5

    The problem exists in Chrome, Firefox, Edge & Safari.

    • This reply was modified 5 years, 1 month ago by narrowleaf.
    Asya Gabrilyan

    (@asyag)

    5 years, 1 month ago

    Dear @narrowleaf,
    We will need to have a closer look into the issue.
    Please contact our support team using the following form.

    Sincerely,

Viewing 5 replies - 1 through 5 (of 5 total)

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