Gallery Names not being displayed

  • Resolved Sancoale Technologies

    (@sancoale)


    5 years, 8 months ago

    When I go to the WP admin and click on NextGEN Gallery, I cannot see the Gallery Name, instead it displays some code –

    
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"> <html><head><meta></head><body><div id="ngg_data_strip_html_placeholder"> <div id="ngg_data_strip_html_placeholder">INF1</div></div></body></html>

    Please see screenshot here –
    https://paste.pics/A2KY7

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • gabyimagely

    (@gabyimagely)

    5 years, 8 months ago

    Hello @sancoale,

    Mind checking if you have the latest version of NextGEN Gallery installed?
    https://www.imagely.com/wordpress-gallery-plugin/changelog/
    Our latest version is V3.3.17.

    Please, keep us posted. We are happy to help.

    Thread Starter Sancoale Technologies

    (@sancoale)

    5 years, 8 months ago

    Hi, thanks for the update.
    I have checked and can confirm that I have the latest version of not only NextGEN Gallery (V 3.3.17), but all the Themes and Plugins.
    The Theme I am using is NewsCard Version: 1.2.6 by Theme Horse.
    I have tried installing an offline setup using XAMPP, and there it works fine.

    gabyimagely

    (@gabyimagely)

    5 years, 7 months ago

    Hi @sancoale,

    That was probably caused at the moment you uploaded the galleries, correct?
    If that the case, would you mind trying to upload a testing gallery again with at least one photo to see if the problem persists?

    Remember to check if the server complains about our minimum requirements
    https://www.imagely.com/docs/requirements/

    If the problem persists, you probably need to check for conflicts.
    – Temporarily deactivate all your plugins except NextGen Gallery.
    – Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
    – If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

    A full website backup is recommended.
    Please keep us posted. We are happy to help!

    Thread Starter Sancoale Technologies

    (@sancoale)

    5 years, 7 months ago

    Hi,

    I created a new Gallery and there is no problem.

    The problem is with the older existing Galleries. I will now delete the old galleries and recreate them again.

    Thanks for all your suggestions. You can mark this post as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

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