Gallery elements gone

  • Resolved raquelribeir0

    (@raquelribeir0)


    4 years, 6 months ago

    All of a sudden some images gone from my gallery. I do not see them on front end, I see the elements in my backend, but images are missing, it shows a white empty space. Help me fix my gallery please. This is really urgent matter, so I’ve emailed you regarding this as well.

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  • Plugin Author PORTFOLIO GALLERY TEAM

    (@wpsofts)

    4 years, 6 months ago

    If you see the items in the backend, but they missing in the front end, this means the respective image quality which is selected in the gallery settings section is missing. Maybe you’ve used any cleanup tools or image optimization tools which removed the images from the WordPress media gallery. I’d recommend to navigate to your gallery settings section, scroll down to the Advanced subsection and change “Thumbnail image quality” option. Set it to “Original” or “Full” and see how this affect on the issue you’re experiencing.

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