Galleries down

  • Resolved srorke00

    (@srorke00)


    2 weeks, 2 days ago

    I have many many galleries that are now down after i just upgraded. I have the latest wordpress, and had upgraded my plugin not that long ago – maybe a couple of months. My website is up, but my photos are down.

    Here is the error from the error.log

    [20-Aug-2026 14:25:09 UTC] WordPress database error Commands out of sync; you can’t run this command now for query UPDATE wp_options SET option_value = ‘1787237709’ WHERE option_name = ‘_transient_timeout_9__2951165530’ made by Imagely\NGG\Util\Router->cache_lookups, Imagely\NGG\Util\Transient::update, Imagely\NGG\Util\Transient->set, set_transient, update_option

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • grannypam

    (@grannypam)

    2 weeks, 2 days ago

    I have the same issue

    Plugin Support Michelle D.

    (@devmich)

    2 weeks, 1 day ago

    Hi @srorke00 and @grannypam,

    Thanks for bringing this to our attention, and sorry for the trouble here.

    We’ve released NextGEN Gallery 4.4.0. Please take a full backup of your site and database, then update the plugin from Plugins » Installed Plugins and let us know whether your galleries come back.

    If you’re still stuck after updating, please let us know:

    • Which NextGEN Gallery version you updated from
    • Whether new errors appear in your log after updating, and what they say
    • Whether every gallery is affected or only some
    • Your site info from Tools » Site Health » Info, using the “Copy site info to clipboard” button at the top

    That will give us what we need to look into it further.

    Thank you!

    grannypam

    (@grannypam)

    2 weeks, 1 day ago

    I am unable to do anything right now since I’m away from my computer. I restored an older version of the site and I will deal later.

    Plugin Support Mihai

    (@mceban)

    1 week, 1 day ago

    Hi @grannypam,

    Thanks for your reply. Once you’ve had a chance to update NextGEN Gallery, this should automatically resolve the issue you encountered.

    Please let us know how it goes.

    Again, we’re sorry for the trouble this has caused.

    Best regards,
    Mihai

Viewing 4 replies - 1 through 4 (of 4 total)

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