Zee
(@doublezed2)
Hello stevenesau,
Thank you for contacting WooCommerce support.
In an attempt to experience the issue you’re facing, I placed a test order on your site using Direct Bank Transfer payment. Interestingly, I didn’t encounter any error, and here is the screenshot to show my checkout process: https://prnt.sc/GDpCOoYznqP5.
To further assist with this, may I request a few more pieces of information?
- Can you share a screenshot of the error you’re facing from your end?
- Share your System Status Report. You can get this by navigating to
WooCommerce > Status on your admin dashboard. There, the Get system report option will allow you to Copy for support.
- Also, share a copy of the error log with us. You can find this under
WooCommerce > System Status > Logs.
With these insights from you, we might be able to get to the bottom of this issue more quickly. Looking forward to your response 🙂
Hi @stevenesau,
Thanks for sharing additional information.
I’ve checked the error message and screenshots you’ve provided, and it looks like you’ve used Elementor to design your checkout and order received pages. It seems that the widget you’ve used from Elementor is using a deprecated function.
There are a few ways you can resolve this issue. One option is to update your Elementor plugin and then check if the error message still appears. If it does, you might need to replace the widget you’ve been using to build all your WooCommerce related pages, especially the checkout and ‘Thank You’ pages.
Remember to disable your WP Debug mode as well: https://wordpress.org/documentation/article/debugging-in-wordpress/
As an alternative, you could remove the Elementor widget from those pages and instead use a WooCommerce shortcode that’s available here: https://woo.com/document/woocommerce-shortcodes
If the issue still exists, could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Select Get System Report and then Download for Support. This will download a TXT file containing the SSR’s contents to share with us.
You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.
Looking forward to helping you.
