Fullscreen galery doesn’t load

  • Resolved snegovichoc

    (@snegovichoc)


    5 years, 7 months ago

    Hey hi!

    I’ve created a few pages with thumbnail galleries, however, if you click on any image – preview will never open, it just keeps loading and loading. I tried to check it on a few devices localed in different countries but even with the crazily fast internet connection nothing really happens. What could be a cause?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Asya Gabrilyan

    (@asyag)

    5 years, 7 months ago

    Dear @snegovichoc,

    Thank you for the report.

    Would you please check if there is any conflict with other plugins?
    You can install Health Check & Troubleshooting plugin and look into the possible conflict.

    Let us know if deactivating other plugins affects the work of our gallery.

    Sincerely,

    Thread Starter snegovichoc

    (@snegovichoc)

    5 years, 7 months ago

    @asyag I just run Health Check and Troubleshoot plugin and everything seems to be fine.

    I tried to deactivate plugins one by one as well but it did not improve the situation with the Photo Galery.

    Asya Gabrilyan

    (@asyag)

    5 years, 7 months ago

    Dear @snegovichoc,
    Thank you for giving it a try.

    Please contact our support team using the following form.

    Sincerely,

Viewing 3 replies - 1 through 3 (of 3 total)

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