Hello @codebite,
Thanks for using our plugin and happy to help. Could you please post a screenshot of your issue? So we can easily solve it in a one shot. Also mention your OS, screen size etc.
[ Signature moderated ]
Hi,
Thanks for your reply. Here’s the screenshot: http://prntscr.com/8gvw3o
OS: Windows 10 Home Edition
Screen resolution: 1366x768px
Browser: Firefox v40.0.3
Just to share, the full screen button works fine in Google Chrome.
Hello @codebite,
Hope you are using the single page view, right? I have tried the same here. But it worked fine for me. Even no error in the console. Here is my screen – http://prntscr.com/8gvyvl
Do one thing, change your theme and test it again. also let me know if it worked or not.
[ Signature moderated ]
I tried changing theme but it produces the same error. Even the installation is different for this testing: http://prntscr.com/8gvzqt
Yes, I am using single page view. Have you tried with DailyMotion video? I see you tested with Vimeo.
Moreover, I even asked my friend to try on his PC in case there is something wrong with my configurations. He gets the same error on Firefox. He uses Windows 8
Hello @codebite,
Yes, I have tried with DailyMotion video too. Works fine for me.
See – http://prntscr.com/8gw0t6 http://prntscr.com/8gw156
I have tried with themes – Twenty Thirteen, Twenty Fifteen, Twenty Fourteen, Sydney, Book Lite etc. Try troubleshooting the file or send me a detailed error report. We will try fixing for you.
[ Signature moderated ]
Hello @codebite,
Give me the URL then. I will check from here.
[ Signature moderated ]
Then it probably be some other plugin causing it. Here’s the link:
Link
Hello @codebite,
Working fine here. It may be the problem due to other plugins or theme files.
See – http://prntscr.com/8gw5e5 http://prntscr.com/8gw5ld
[ Signature moderated ]
Hello @codebite,
If you found this plugin & our support helpful, don’t forget to rate our plugin. Thanks.
[ Signature moderated ]
Sorry to bother you but I feel it could be the Firefox version issue. How come same link is working fine for you but not me. Can you please tell which version of Firefox are you running?
I think you are not getting this error because you have installed Flash Player on your Firefox. Please try to disable FLASH and then you will see the HTML5 player. That’s causing the issue.
Hello @codebite,
Let me check. Sorry for the belated reply.
[ Signature moderated ]
Hello @codebite,
Yes. That’s it. We have got it. Will update the core and you will get notified with an update today. Thanks for your effort.
[ Signature moderated ]
