@aseow155 that doesn’t appear to be the entire log entry. Can you please send me the payment intent ID and your Stripe account ID? I can lookup the log entry once you provide those two identifiers.
Kind Regards,
“id”: “pi_1Gie62JfSHH7VyfE2l0L6H4n”,
“payment_method”: {
“id”: “pm_1Gie63JfSHH7VyfEgQE0cYZ5”,
“livemode”: true,
“next_action”: null,
“status”: “requires_payment_method”, <- found it
“amount”: 19700,
“amount_capturable”: 0,
“amount_received”: 0,
“application”: null,
“application_fee_amount”: null,
it does say “requires_payment_method” But it jumps to my thank you page, even customer click “cancel” at the bank login page
Hi @aseow155,
Here is a direct copy of the plugin’s code when the payment_intent’s status is “requires_payment_method”.
if ('failed' === $result->status || 'requires_payment_method' === $result->status) {
wc_add_notice ( __ ( 'Payment authorization failed. Please select another payment method.', 'woo-stripe-payment' ), 'error' );
$order->update_status ( 'failed', __ ( 'Payment authorization failed.', 'woo-stripe-payment' ) );
if ($result instanceof \Stripe\PaymentIntent) {
$order->update_meta_data ( WC_Stripe_Constants::PAYMENT_INTENT, $result->jsonSerialize () );
}
return;
}
The code performs a return which means the checkout page is rendered. Can you check your logs in WooCommerce and see if the $result object is somehow undefined? That’s the only way I can see that the checkout page wouldn’t render. This is not reproducible on my end.
