Founder Pro Update Killed Site

  • Resolved celippitt

    (@celippitt)


    10 years, 3 months ago

    I just updated to the latest release of the Founder Pro theme, and immediately afterword my site is completely offline; Chrome is reading a “Server error”. I cannot access any part of the site. So, I was wondering what steps to take to return the site to a stable version of the Founder Pro theme. I assume I need to do this through FTP, replacing some version files; however, I really could use some guidance.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author Ben Sibley

    (@bensibley)

    10 years, 3 months ago

    ​I am so sorry for this error.
    ​
    Please connect to your site via FTP and delete the “founder-pro” folder from this location:
    ​
    ​wordpress/wp-content/plugins/founder-pro
    ​
    ​Your site will immediately come back online.

    Send me a request for the newest copy of Founder Pro at support@competethemes.com and I’ll deliver it ASAP.
    ​
    ​You will not lose any of your settings or customizations from this process. They are all stored safely in the database.
    ​
    ​I am truly sorry for this error, and please let me know if you need any assistance with the above steps.

    Thread Starter celippitt

    (@celippitt)

    10 years, 3 months ago

    That worked perfectly.

    Thank You!

    Theme Author Ben Sibley

    (@bensibley)

    10 years, 3 months ago

    You’re welcome, sorry again for the error!

Viewing 3 replies - 1 through 3 (of 3 total)

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