Forms not showing after uodate

  • Resolved imrobstephens

    (@imrobstephens)


    1 week, 6 days ago

    Hi,

    I have a form on this page: https://bluckpbla6.nimpr.uk/book/ but over the weekend, after an update the shortcode has stopped working, if i try to add the form onto another post or page, i get the following error

    Publishing failed. The response is not a valid JSON response.

    Any help would be great.

    Thanks

    Rob

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author CodePeople2

    (@codepeople2)

    1 week, 6 days ago

    Hello @imrobstephens

    That seems the website is blocking the form’s URL (https://bluckpbla6.nimpr.uk/?cff-form=10)
    Could you please contact us through the plugin website (https://cff.dwbooster.com/contact-us) to check the issue in detail.

    Best regards.

    Plugin Author CodePeople2

    (@codepeople2)

    1 week, 6 days ago

    Hello @imrobstephens

    We believe we have identified the cause of the issue and have released a plugin update that should resolve it.

    Could you please install the latest plugin version and clear both your website and browser caches before testing again?

    We would appreciate it if you could let us know whether the issue has been resolved after applying the update.

    Best regards.

    Plugin Author CodePeople2

    (@codepeople2)

    1 week, 5 days ago

    Hello @imrobstephens

    Have you had the opportunity to install the latest plugin update (version 5.4.7.9) and verify whether the issue has been resolved on your end? Please remember to clear both your website and browser caches after installing the update.

    Best regards.

    Thread Starter imrobstephens

    (@imrobstephens)

    1 week, 4 days ago

    Hi, after a few refreshes, the form now shows.

    Thank you very much 😀

    Cheers

    Rob

    Plugin Author CodePeople2

    (@codepeople2)

    1 week, 4 days ago

    Hello @imrobstephens

    Thank you very much for your feedback. I visited your website again and confirmed that you have successfully installed the latest plugin update. I was also able to verify that the forms are now loading properly.

    Please do not hesitate to contact us if you need any further assistance.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.