Hi @mitchell19,
Trust you are doing well, and sorry to know that you are experiencing this issue.
I was able to replicate the issue on the mentioned URL, and it appears to be more of a conflict issue. However, to take a closer look at the issue, wouldn’t you mind please share an export of the form?
The form export can be shared using Google Drive or Pastebin.com. I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
That being said, can you please also perform a complete conflict test to ensure no other plugin or theme is conflicting and causing the issue? The following documentation should help you further: https://wpmudev.com/docs/getting-started/getting-support/#conflict-test
As this is a live website with traffic, please create a staging website and perform the test without disrupting the live traffic. A staging website is a copy of your live website in a new directory on the same server using a separate database.
Please update us here with the results so that we can help you resolve the issue.
Best Regards,
Nebu John
Hi @mitchell19,
I noticed that the same response was posted twice. I’ve gone ahead and edited this to remove the duplicate to keep things clear.
Best Regards,
Nebu John
Hi @mitchell19,
Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.
Kind Regards,
Nithin