Formidable Forms Paged Forms Failing when Shield activated

  • Resolved bearstar

    (@bearstar)


    2 years, 6 months ago

    I was hoping you can help me identify which feature in Shield might be preventing a formidable form with multiple pages from advancing from page to page. This problem only started with Shield 18.4.6

    The form advances just fine when Shield is turned off. With Shield turned on, the first page simply reloads and the existing form field entries are removed.

    Currently, Shield is enabled at https://www.heausa.org/paging-test

    Interestingly, I am able to proceed from page to page when logged in as WP admin.

    Is there a setting I could adjust to keep using Shield but also allow paged forms to function?

    (Running the latest version of WP and Formidable)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jelena

    (@jmisic)

    2 years, 6 months ago

    Hi,

    Can you reproduce the problem and then immediately check your activity log, please? If Shield is causing the block, hopefully the activity log will tell us the type of the block and based on that, you can tweak the related settings. You may use this glossary here.

    If there’s nothing in there, the next thing to check is page cache. If you use page cache plugin or server-level cache, please disable it and retry to see if the problem is solved.

    Let us know what you find sure.

    Thanks.

    Thread Starter bearstar

    (@bearstar)

    2 years, 6 months ago

    Nothing in the activity log, but disabling WP Super Cache fixed the problem. Thanks for that clue.

    Plugin Support Jelena

    (@jmisic)

    2 years, 5 months ago

    Thanks for the update. Happy to hear that you managed to sort it out.

    The truth is, we get many support requests from site admins because a Shield feature isn’t working properly or site is acting strange and 9 times out of 10 it’s because of some sort of WordPress auto-optimisation – caching.

    We have a list of rules here you can implement for your site optimisation.

    If you decide using cache, ensure the site works as expected without caching. Then add caching last. If it breaks, try another caching solution. Caching should be the last thing enabled, and the first thing turned-off when there are problems.

Viewing 3 replies - 1 through 3 (of 3 total)

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