Formatted Event Date extension shows wrong time

  • Resolved chetk

    (@chetk)


    5 years, 11 months ago

    I have been using TEC with Better Notifications for WordPress, and Registrations for the Events Calendar Pro for over a year now (and have been very satisfied!) When a new event is posted on our website an email notification is sent to subscribers that includes the date/time of the event (for which I use the “formatted event date” extension.) The line reads:

    Start Date: [tribe_formatted_event_date id=[ID] format=”F j, Y, \\a\\t g:ia e”]

    Recently the time is wrong in the notification email. However, when someone signs up for an event, the organizer gets an email. In this email, the event date/time is included using a shortcode. This time is correct. The line reads:

    You have a new attendee for: {event-title} at {venue} on {event-date}!

    I can’t say when this anomaly started as the pandemic has brought our club’s activities to a halt and I have not posted new events for several months.

    All plugins are up-to-date.
    Time zone under Setting/General is Berlin
    Time zone under Events/Settings is “use the site-wide time zone everywhere”

    There appears to be a bug with the Formatted Event Date extension?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Deblyn Prado

    (@deblynprado)

    5 years, 10 months ago

    Hi there @chetk!
    How’re you?

    I can’t precise you where exactly is the issue but I can try to point you on the right direction.

    Since v5.3, WordPress has a known issue where if you use more than one plugin that manages Date/Time WP can be confused in which data use.
    To fix that, be sure that you’re using latest version of Events Calendar.

    You can also try to use “Use manual time zones for each event” setting under “Events > Settings > General > Time Zone Settings”.

    If none of this work then next step is find a way to check if Formatted Event Date extension is causing it

    Eugene Kyale

    (@eugenetribe)

    5 years, 6 months ago

    There’s been no movement on this ticket for more than a week, so I’m going to close it as resolved.

    If you still need assistance with this, please open a new ticket and we’ll be happy to help.

    Cheers,
    Eugene.

Viewing 2 replies - 1 through 2 (of 2 total)

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