• Resolved jgatewood

    (@jgatewood)


    As soon as you click the PayPal option a spinning icon appears and you can’t continue onto the form below. Everything is greyed out.

    The page I need help with: [log in to see the link]

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  • stephanieliy

    (@stephanieliy)

    Hi @jgatewood,
    Glad you reached out.

    It looks like you may have migrated from one place to another, but didn’t change/update all your URLs. I would recommend updating the URLs on the database, and then loading the file from the correct site.

    In case you find it helpful, we have an article about site migration here: https://givewp.com/documentation/resources/site-redesigns-without-donation-data-loss/

    It’s more focused on protecting your site from data loss, but there are some good best-practices ideas in there you might find handy.

    Give those URLs a look and let me know if that helps. If you have any questions along the way I’m happy to help.

    stephanieliy

    (@stephanieliy)

    Hi @jgatewood,
    It’s been a bit since I’ve heard back, and I know troubleshooting can need a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to hop back in. Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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