Support » Plugin: Constant Contact Forms » Form not collecting information

  • Resolved designbysue

    (@designbysue)


    I have the plug in installed on my site and when I complete the form and submit, I get the confirmation that the info has been submitted but the name is not added to my list in Constant Contact. I have linked the plug in to my CC account. Can someone help me get this working. I am putting the form in an IceGram pop up (IceGram is a plugin)

    Thanks
    Sue

    • This topic was modified 2 years, 5 months ago by  designbysue.
Viewing 15 replies - 1 through 15 (of 15 total)
  • I put the form on http://www.shimmyshack.com/constantcontact. It does not work there either so it is something to do with the Constant Contact Plug in so any help here greatly appreciated.

    Sue

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    Just submitted a michael+shimmyshack@webdevstudios.com submission, just to see if it helps confirm at all.

    Otherwise, not seeing anything obvious and standing out at the moment, so it’s a bit hard to say which step may be failing. It does get through a fair amount of things if it reaches the successful submission message.

    You did not show up in my list.

    How can I fix this?

    Sue

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    We appreciate your patience. We’re doing some internal discussion about some details around how to potentially debug the issue.

    Plugin Author Constant Contact

    (@constantcontact)

    Hey @designbysue,

    Would you be willing to email the details to apisupport@constantcontact.com ? If you are not comfortable with that level of access, we understand as well.

    This is happening with my website as well. Has there been a solution as of yet? The website is http://tylersims.com

    Thank you for any help and please help ASAP!

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    @threeweb, Just to make sure, please read the first part of https://wordpress.org/support/topic/debugging-constant-contact-list-addition-issues/.

    Also, this may help determine if there’s immediate issues with WP_Cron, it’ll add an Admin Dashboard widget that will provide some info: http://wordpress.org/plugins/wp-cron-status-checker/

    thank you

    Update – we have spend almost 60 hours trying to figure out why sp-cron is not working. I finally signed up for EasyCron (though their WordPress plugin does not seem to work) and through testing there Have managed to get the cron to run using their service. Strange part of it is when it tries to run the cron at about 15 minutes after or 15 minutes before the hour, the attempt fails, otherwise it runs just fine. We have not found any reason for this strange timing, but using EasyCron was able to get WP-Cron running and with the minimal testing it appears the Constant Contact plug in is now working.

    So three web – I suggest you check out EasyCron

    Sue

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    Interesting, but good to hear things appear to be working for your install again, regarding cron.

    @designbysue

    Would you be able to share the settings you used in EasyCron to get Constant Contact plugin to work again?

    I’m having the same issue, but the EasyCron is a little beyond my scope of knowledge.

    Any help would be greatly appreciated 🙂

    This has been a major learning curve and we are still testing to try to find the actual problem. Right now I have signed up for the $7.95 plan as a trial (have a few days left but will probably pay because it is working and it is cheap!) That gives 50 consecutive times out before disabling. The basic only gave 2 and with the restrictions was not working. Then set your timing to every 10 minutes or what ever timing you want. Just know it might fail on some of them. If you could post back your results that would be appreciated. Does it fail and is there a pattern to it As stated mine fails around :15 and :45 of the hour. (be sure if it is disabled to click on the page that shows the name of your job to enable it again.)

    Oh and be sure you enter the correct code in the “URL to call” it should be http://www.yoursitename/wp-cron.php?doing_wp_cron. Not just your web address – that was a mistake I made first.

    Their support is hit or miss but you can sometimes get a reply to support email.

    Please let me know your results.

    Plugin Author Constant Contact

    (@constantcontact)

    We are looking into possibilities for an optional WP_CRON system bypass, for users who are experiencing ongoing issues with list population and all other debugging steps have been confirmed.

    Please stay tuned and we appreciate everyone’s patience thus far.

    Plugin Author Constant Contact

    (@constantcontact)

    See https://wordpress.org/support/topic/form-not-collecting-information/#post-9042016 for potential upcoming changes regarding the topic.

    Thank you.

    Michael Beckwith

    (@tw2113)

    The BenchPresser

    For those who haven’t successfully resolved these issues, please update to version 1.2.5 and check the settings page for a new “Bypass Constant Contact cron scheduling” option. This will send the API requests for the user addition right away after submission, instead of a 1min delay for potential performance lags around hanging requests.

    Simply check the setting, save, and re-try a submission. Thanks

Viewing 15 replies - 1 through 15 (of 15 total)
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