Hello,
Could you tell us what plugin you use for your form?
Thread Starter
Erik
(@erkdahl)
Its not a form-plugin. Its a plugin called pinegrow, which works in a way where you design your pages in pinegrow and pinegrow generates wordpress theme php files from it. So the form is created inside pinegrow, and there is no option to design the mail the is getting sent. It only include all form fields it seems..
Hello @erkdahl! Thank you for the details.
The fields you’re seeing are technical fields added by CleanTalk to analyze the submissions and detect bots. Usually, these fields are not when the email is sent. We’re checking with our development team to see if there’s a way to prevent these fields from being included in outgoing emails when using raw HTML forms like yours.
We’ll get back to you shortly with more information.
Thread Starter
Erik
(@erkdahl)
Thanks. Looking forward to more info 🙂
Hello @erkdahl,
Thank you for waiting.
To fix ct_bot_detector_event_token and ct_no_cookie_hidden_field do the following: WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced Settings —> set the option “Set cookies” to “On” and set the option “Use Anti-Spam by CleanTalk JavaScript library” to “Off”—> Save Changes.
Don’t forget to clear the cache on your site.
To fix apbct_visible_fields we need to take a look at your form. Can you provide us with a link to your form? If not, you can create a private ticket here: https://cleantalk.org/my/support/open
We will be waiting for your reply.
Thread Starter
Erik
(@erkdahl)
Thanks!
I have set the settings you recommended.
Here is the link to the form: https://studiofysio.no/kontakt/
Hello @erkdahl,
Thank you for the link.
We’ll continue our investigation and contact you within 2-3 business days. Please wait.
Hello @erkdahl!
We’ve resolved the issue on our side. Please install the updated version of the plugin and check if everything is working as expected.
How to install the plugin manually:
https://cleantalk.org/help/install-wordpress
Please let us know if everything is working properly now.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
