Form fields & submission data do not load

Hello,

I have been trying to understand what is happening for weeks now.

Seemingly randomly, a few forms (four of ten) just do not load data from DB. The form field settings are blank (as if the form is empty), the submission data is invisible (the UI acknowledges X submission occurred, and what the ID is, but the content of the submission is blank) and on the frontend, the form does not render (presumably because it cannot find the fields). I also notice when the issue has occurred, the form name changes from title case (School Application Form) to slug form (school-application-form) – almost like it is falling back to slug because it cannot find anymore details on the post/form.

However, when I look in the database, such as wp_postmeta table filtering for key forminator_form_meta I can see the forms and their fields data.

I can also see in the submissions & submission meta tables (wp_frmt_form_entry_meta, wp_frmt_form_entry) that the submission entries are also recorded perfectly fine in the DB, just do not show in the WP Admin UI nor the frontend (i.e., to render the form).

I have to restore from backup, and then every so often (I think after a form submission, but not sure) this same issue [of form not rendering] occurs again.

I have tried:

• Disabling all other plugins and switching to default WP theme
• Checking for and disabling any crons that look suspicious
• Duplicating the affected forms and trying again
• Adjusting the affected form slugs (via DB)

A staging environment with the issue after this “reset” occurs is available for you to look at if you want to poke around and see if you can understand why it cannot load the data from DB.

I am running WordPress 7.0.4, PHP 8.4, Forminator 1.57.1.

Thanks.

• This topic was modified 1 week, 2 days ago by mikram4. Reason: Clarity