• Resolved ONINMEDIA

    (@oninmedia)


    Hi , I have been notified of the pages where I have installed your plugin. The form does not work, it gives a constant error. If I deactivate your plugin then the form works fine and can be sent from the web. Can you tell me what I should do or if you are trying to solve this problem. Thank you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Dnesscarkey

    (@dnesscarkey)

    Hi,

    I using Divi 4.23.1 and WP Armour 2.1.10 and couldn’t replicate the issue as yours. I even added number captcha and Terms Agreement checkbox and there was no issue at all.

    Just to check, can you please deactivate other plugin and just keep Divi and Wp Armour active to test ? Wanting to make sure some other plugin is not interfering.

    Thanks

    Thread Starter ONINMEDIA

    (@oninmedia)

    Hello
    Thanks for answering…
    I have already done what you are telling me. I have deactivated all plugins and only left activated…Divi and WP Armor
    But I repeat and indicate that if I only deactivate the WP Armor plugin both on this oninmedia.es website and on all the others I have, the form sends perfectly. If I activate the plugin, the form does not work. I don’t understand how it can work for you. ? Today 6 clients called me indicating the same problem with the form and I had to deactivate the plugin and it works fine. I repeat, this happens on all the websites I have. When submitting the form, the error “Invalid submission. Refresh the page and internet again” appears and the following error also appears: “Spamming, or your JavaScript is disabled” which is the same as what it tells you in the Logologics forum: https: //wordpress.org/support/topic/gravity-forms-error-spamming-or-your-javascript-is-disabled/

    I’m going to add another web page that the client just called me that the form doesn’t work. I just tried deactivating it and it works correctly without any problems. I ask you that you can also try sending the form from this url please https://masiafrancas.com/reservas/

    Thank you for your service and congratulations for the complement that is fabulous until today this error appears and I hope it can be solved quickly

    Greetings

    Plugin Author Dnesscarkey

    (@dnesscarkey)

    Hi,

    Can you export this Divi page https://masiafrancas.com/reservas/ and send its json file to me at dnesscarkey (AATT) gmail (dot) com ? I will add this same form in my local setup and test it.

    Thanks

    Thread Starter ONINMEDIA

    (@oninmedia)

    Hello, thank you and sorry for the delay in responding to you…
    As I have already told you before, it is not only the masiafrancas.com/reservas website, it is all the ones I have created. Now I am deactivating the plugin one by one so that the form works for me. I will send you the requested file by email and please confirm that you have received it correctly. Thank you so much

    Plugin Author Dnesscarkey

    (@dnesscarkey)

    Thank you so much for send the exported file. I was able to replicate the issue. Found that it was caused due to have special characters in field name like número_de_personas . I have sent the new update 2.1.11 and this will fix the issue.


    Thank you again.

    Thread Starter ONINMEDIA

    (@oninmedia)

    Hello !!!
    Thank you very much for the great speed!!! The truth is that I congratulate you because it is a wonderful complement. I suppose that with this update it will work for all forms with special characters, right? Thank you for your work. All the best

Viewing 6 replies - 1 through 6 (of 6 total)

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