Support » Plugin: HTML Forms » Form dont submit

  • Resolved amariscal

    (@amariscal)



    Hi,

    I have two actions configurated on form. The first action should send an email from [EMAIL] to my mail. And the second action should send an email from my mail to [EMAIL]. But the mails dont send. And in the submission tag it does not appear either.

    Regard

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    I tested the form. Can you please let us know if you have created 3 different forms to take the user from 1 form to another or used any custom code?

    It is a single form, the three steps I have done with CSS and JavaScript.

    This is what I’ve done: https://www.w3schools.com/howto/howto_js_form_steps.asp

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    Thanks for sharing that. To debug this further, can you please create a new form with no custom JavaScript and test if the emails are being sent?

    Also, can you please install this plugin https://wordpress.org/plugins/check-email/ and test if emails are being sent from your WordPress installation correctly?

    Hi,

    Without the JS, the shipment is saved in the submissions tab but the mail does not reach my mail. The Check Mail plugin does not send either.

    Maybe there are two problems, on the one hand the plugin is incompatible with the code for the formulator by steps of the w3school and on the other the server where wordpress is hosted does not send mail.

    The second error I have to solve it myself, but the first I’m not sure if the solution is in the plugin or I must adapt somehow the w3school code

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey @amariscal,

    Please note that customization is beyond the scope of our support. I would suggest first trying to resolve the issue with mail, and then using a standard form without custom JS so that it is saved in the submissions tab.

Viewing 5 replies - 1 through 5 (of 5 total)
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