Form doesn’t appear for items on backorder

  • spitelis

    (@spitelis)


    4 years, 10 months ago

    Hello!

    I just installed this plugin, and it seems to work great! I’ll probably be purchasing a few of its add-ons too.
    I have a single problem however. I want the subscription form to show on products available for backorder, and I can’t seem to make it work. Most of the items on my e-shop are marked as “Allow backorder, but notify customer”. When one of these items is on 0 stock, it’s supposed to be on backorder.

    I have checked the “Show Subscribe Form on Backorders” box in the plugin’s settings, but no form appears on items with 0 stock. Am I doing something wrong?

    EDIT: I had checked the “hide subscribe form on regular products”, thinking that it would hide the form on out of stock and unavailable items and only show it on out of stock items that can be backordered. Apparently not.

    After all, my question is this: can I have the form appear on items that allow backorders, but not appear on items that don’t allow backorders?

    • This topic was modified 4 years, 10 months ago by spitelis.
Viewing 1 replies (of 1 total)
  • CodeWooGeek Support

    (@codewoogeeksupport)

    4 years, 10 months ago

    Hello there,

    Good Day!!

    We have checked your reported issues from our side. But unfortunately we couldn’t reproduce the error exactly which you have specified. It works properly on our side(even tested with different themes).

    We would like to know about some information which we require to assist better
    1. Is there any other plugin stock related active on your side? Or could you please deactivate all other plugins except WooCommerce and Back In Stock Notifier to see if it works(sometimes issues may arise by conflicts between plugins).
    2. If you’re using cache then please purge your site cache/browser cache and check it out.
    3. We require your edit product inventory screenshot and our plugin settings screenshot(especially our Visibility Settings section)

    Let us know.

    Thanks.

Viewing 1 replies (of 1 total)

The topic ‘Form doesn’t appear for items on backorder’ is closed to new replies.

Tags