Hey @weeegooo – Thanks for reaching out!
When you have sometime, can you please share the URL of the page where the form is embedded so I can take a closer look? In the meantime, you can take a look at our troubleshooting guide.
Kindly,
Thank you for your kind response @prashantrai
unfortunately am working on demo environment , but anyway here is screenshot: https://pasteboard.co/26hENz09yJje.png
Also i may send you any debug information you may require upon your request.
thank you.
Hey @weeegooo – Thanks for sharing the details!
When you have sometime, can you please share the export copy of the form so I can take a closer look? Additionally, please let me know the popup plugin name that you’re using so I can investigate on my end.
Kindly,
Hello
thanks for your kind support…
The plugin is Elementor
the code:
<div class="wpforms-submit-container"><input type="hidden" name="wpforms[id]" value="25779"> <input type="hidden" name="wpforms[nonce]" value="1aa10af590">
<input type="hidden" name="wpforms[author]" value="1"><input type="hidden" name="wpforms[post_id]" value="25205"><button type="submit" name="wpforms[submit]" id="wpforms-submit-25779" class="wpforms-submit buttonquote" data-alt-text="Sending..." data-submit-text="Submit" aria-live="assertive" value="wpforms-submit">Submit</button><img src="//local/wp-content/plugins/wpforms/assets/images/submit-spin.svg" class="wpforms-submit-spinner" style="display: none;" width="26" height="26" alt="Loading"></div>
Please note that it was working fine, and it happened suddenly without any new plugin installations, moreover all other website forms are working fine. i also deleted the form totally and created new one from scratch, yet nothing changes. it just sees telephone field asif empty.
Hey @weeegooo – Thanks for following on this ticket!
When you get a chance, can you please share the exported copy of your form using file-sharing tools like Google Drive or Dropbox so I can take a closer look?
Kindly,
Hello,
here we go: https://we.tl/t-bMWxfWMxmp
Thank you.
Hey @weeegooo – Thanks for sharing the export file!
I looked into the form, and it seems that you’re using Hidden field, and in that you’ve added the geolocation and URL referrer smart tag which is part of the paid version of WPForms.
If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance?
From there, our support team will be able to take a closer look at your request.
Thanks!
Hello…
Can you please guide me where to find the license key as the plugin was delivery by the previous developer of website . So, please guide me where can i find key in plugin settings.
thank you.
Hey @weeegooo – I apologize, we’re not allowed to discuss paid features or license verification on the WordPress.org forum. When you get a chance, can you please post a ticket from our website support page, and the team will be happy to assist you.
Kindly,
