“Force From Email” not working

  • devncp

    (@devncp)


    1 year, 11 months ago

    I am using WP Mail Smtp on more than 3 websites and all have a similar problem. Not a problem exactly but the option doesn’t seem to work what it says.

    I am using Elementor builder and the inbuilt form feature.

    I want the sender email to be displayed when I receive an email in Gmail. Right now I can see my own email address and it says ME.

    These are two screenshots –

    From email option doesnt – https://prnt.sc/UgZG8w-d0rTp

    the email i receive in Gmail – https://prnt.sc/OVy2pjEMuEij

    Please if anyone has a solution for this would be great help.

    Thanks

    • This topic was modified 1 year, 11 months ago by devncp.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 11 months ago

    Hi @devncp,

    Thanks for reaching out! It will display the sender name as “me” because you’re sending emails to your own email address.

    Try sending a test email to a different email address and then you should be able to see the sender name/ email.

    I hope this helps. Thanks!

    Thread Starter devncp

    (@devncp)

    1 year, 11 months ago

    Hi @darshanaw

    Thanks for replying.

    When i get online inquiries where user submits a form even then I receive it as me.

    this option is unticked so it should take the sender’s email address but doesn’t seem to work?

    https://prnt.sc/UgZG8w-d0rTp

    • This reply was modified 1 year, 11 months ago by devncp.
Viewing 2 replies - 1 through 2 (of 2 total)
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