Forbidden email does not exist but email does exist

  • Resolved jwells456

    (@jwells456)


    5 years, 10 months ago

    Hi,

    I’m maintaining a group of sites using cleantalk, and we have testers who tested submitting forms with their mails only to fail and received the error message “Forbidden. ****@***.*** : E-mail does not exist” with the * asterisks being their email address.

    This issue is not the first time this has happened and had happened on multiple websites. Is there a way to fix / turn off this feature to check email validity? I do not see any option for this in advanced settings.

    Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • SergeM

    (@serge00)

    5 years, 10 months ago

    Hello, @jwells456.

    Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System:
    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.
    WordPess.org Support Forum is for plugins only, not the service.

    Plugin Author alexandergull

    (@alexandergull)

    5 years, 10 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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