First time contacting support

  • Steve Salotto

    (@steveps24)


    3 weeks, 4 days ago

    I’ve been using Astra (and Pro) for years because it’s truly wonderful if you’re an absolute beginner with no coding knowledge at all. Recently I had an issue with my site. It was assumed after testing that the issue was with Astra because everything else had checked out by my host. (It ended up not being Astra.) When I contacted customer support, they were so wonderful and started testing it almost immediately. They communicated with me appropriately, and when it was discovered that the issue was on the host side, they were so nice about it and seemed to just be happy that my website was working again. I can’t recommend them highly enough. And thank you all once again for such tremendous support.

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  • BSF – Humayon Kabir

    (@humayonk)

    3 weeks ago

    Hi Steve!

    Wow, thank you so much for taking the time to share this — it truly means the world to us!

    It’s wonderful to hear that you’ve been a part of the Astra family for years, and even more heartwarming to know that when you needed us, we could show up for you the right way. That’s exactly what we strive for every single day!

    We’re so glad your website is back up and running smoothly. Even though the issue turned out to be on the hosting side, we were happy to dig in alongside you and make sure no stone was left unturned — because your peace of mind matters to us!

    Reviews like yours remind us why we love what we do. Thank you for your trust, your kindness, and for being such a loyal member of the Astra community. You’re the reason we keep pushing to do better!

    Wishing you and your website all the success in the world.

    Warm regards,
    The Astra Team

Viewing 1 replies (of 1 total)

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