First shipping method not chosen when post code changed

  • Resolved effectiveon

    (@effectiveon)


    2 years, 5 months ago

    ISSUE

    When user changes the post code in checkout, from a post code that has only 1 shipping method to a post code that has at least 2 shipping methods, the first shipping method is not chosen automatically.

    HOW TO REPLICATE
    – Add a product to basket
    – Enter post code that has a single shipping method available for that product
    – Change post code to one that has more than one shipping method available for that product

    I’ve tried this with our theme disabled, so seems to be an issue whereby the shipping methods aren’t fully refreshed when making a post code change. And as such the first shipping method is not being chosen automatically, even though I can see the order is correct in checkout (i.e. the shipping method that should be auto selected does appear first).

    Would really appreciate any help on this one.

Viewing 1 replies (of 1 total)
  • xue28 (woo-hc)

    (@xue28)

    2 years, 5 months ago

    Hi @effectiveon

    Thanks for reaching out!

    I understand that you’re having issues regarding the shipping options on your site.

    I followed the steps you provided above, however, I am unable to replicate the issue on my end. Switching from a one post code with one shipping option only to another with multiple shipping options, the first shipping option is still being selected as you can see below:

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    • Screenshot of the General Settings (WooCommerce > Settings > General)
    • Screenshot of the Shipping Settings (WooCommerce > Settings > Shipping)

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Once we have more information, we’ll be able to assist you further.

Viewing 1 replies (of 1 total)

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