First name & last name Appearing as encrypted Strings

  • nealims

    (@nealims)


    8 years, 11 months ago

    We have been using Brilliant Web-to-lead for a while now and have noticed this issue appear at random when some of our users submit a form. The user has entered in their correct details on the form but first name and last name are appearing as what looks to be an encrypted string in both the email and salesforce backend.

    See below.
    First name: 5936661aafd3e
    Last name: 5936661aafd8b

    Also we have a custom checkbox field which passes the value 1 to salesforce if checked. This is sometimes breaking at random adding the users Email into the field and not the checkbox value (1).

    If this can be fixed your help will be greatly appreciated. If not we will have to go with another plugin to solve this issue.

Viewing 1 replies (of 1 total)
  • Plugin Author Nick Ciske

    (@nickciske)

    8 years, 11 months ago

    Can I see the form (link)?

    That’s not encrypted, that’s the internal “id” of that form in Salesforce.

    That shouldn’t be happening, but I suspect the issue is not random, but due to something being submitted in the form data.

    Do you have some example submissions you could forward to me?

Viewing 1 replies (of 1 total)

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