• Resolved TheBingomanu

    (@thebingomanu)


    hello,

    please advise me regarding one issue. I’m using free version with this setup:
    -week start on Monday
    -8 hour mininum time for preparing the delivery
    -delivery days: Tuesday till Saturday.

    Why for this week, the first day on check-out page is Wednesday, instead of Tuesday.
    But for next week, Tuesday is first day for delivery…

    website: https://zendiet.ro

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dhara61

    (@dhara61)

    Hi Bingomanu,

    Thank you for sharing the site URL as well as screenshots with us. It helped us in replicating issue in a better way.

    I tried replicating the issue on your site’s checkout page. But I am unable to replicate the same. The first day available for delivery to me is 17th April, i.e. Tuesday.

    Attaching screenshot for your reference: https://prnt.sc/j5wvcr

    Can you please check your WordPress timezone once, from Settings -> General -> Timezone because our plugin will work according to WordPress Timezone and not according to customers Timezone.

    Attaching screenshot for your reference: https://prnt.sc/j5xj13

    Also, it would be great if you share the screenshots of your all settings regarding our plugin. It would help us replicate and solve your issue in a better way.

    Regards,
    Dhara Shah

    Thread Starter TheBingomanu

    (@thebingomanu)

    Hello Dhara,

    thank you for your quick response. Still not working well. Please find below link to printscreen from different pages, as your request.

    Time zone is set OK.

    Is very strange. Now I can select today date (17th)for delivery, even I put 8 hour for prepare delivery. But colour for 17 on calendar is yellow, not green

    https://prnt.sc/j65c8w Timezone of my website

    https://prnt.sc/j65daq Orders Delivery setup

    https://prnt.sc/j65dzk Orders Delivery setup page 2

    https://prnt.sc/j65e8o Orders Delivery setup 3

    https://prnt.sc/j65d1r Could select 17..today date…

    Plugin Support dhara61

    (@dhara61)

    Hi Bingomanu,

    Thank you for sharing your screenshots with us. 🙂

    Regarding your query of the color of dates:
    From my understanding, I think your query is with 17th April date is displaying yellow in color.

    If yes, then this is happening because it is the current date and thus, it is having different color compared to other dates.

    Regarding the selection of current date:
    From my understanding, I think in spite of setting 8 hours as Minimum Delivery Time you are able to select current date.

    If yes, then this happens because our plugin will calculate 8 hours from your current WordPress Timezone. Thus, 17th April is still available for customers.

    If you want to disable current date for delivery then you have to set 24 hours of Minimum Delivery Time.

    If you are facing problem other then this then, kindly share the following login access to your website so that we can check the issue.

    Admin level WordPress Username, Password, and URL.

    I recommend that you change the password for the duration while we fix the issue. To do this visit the dashboard of your site and click on users->authors & users -> click on Edit for the appropriate user and at the bottom of the page is a change password option.

    Regards,
    Dhara Shah

Viewing 3 replies - 1 through 3 (of 3 total)

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