Plugin Contributor
Brian
(@brianjessee)
Hi,
Sorry for the issues you are having. I can help narrow this down.
I looked at your site and I am seeing a javascript error when trying to search.
Can you please follow our testing for conflicts guide:
https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
And see if that can narrow down the cause of this.
Thanks
Thanks Brian
I have gone through a conflict check and have found the offending plugin. Thankfully it is not the theme as that has been heavily customised by a developer, but it is a plugin that the customisation relies upon:
Advanced Custom Fields
Version: 4.4.4
Author: Elliot Condon
Last Updated: 4 weeks ago
Requires WordPress Version: 3.5.0 or higher
Compatible up to: 4.4.0
LINK
The Events Calendar is PERFECT for what we require as I have found nothing else that fits with our site styling, so I REALLY want to get this working.
I know I am using it free currently, but will happily pay for it if that means we can get support to get it working on our site.
Can send system info if you tell me where to ….
Thanks in advance.
Jon
If anyone is monitoring this, would love to get this fixed. Will gladly pay for extended support if you think this can be fixed, but need some feedback first.
Thanks
Jon
Howdy Jon,
One of us checks the .org forums here at some point every week. A team of us checks Premium Support Forums every day. If you need significantly faster support, you might be interested in getting a license to one of the addons which will contain a year of premium support.
I tried reproducing this issue by installing ACF on my local install and it worked perfectly. No JavaScript errors. It seems possible this will require a fair amount of back and forth to get to the bottom of.
Can you share what settings you are using in ACF? What fields have you added, etc. ?
Cheers!
– Brook
