• Resolved stephdock

    (@stephdock)


    When I try to download the files I have uploaded, I am getting an error. Some users are telling me they get notice the file is corrupted. I am getting the error message that the “C:\Users\sdock\AppData\Local\Temp\WvS074NC.pdf.part could not be saved, because the source file could not be read. Try again later, or contact the server administrator.” It appears something is happening when it tries to start the download.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author bhaldie

    (@bhaldie)

    What is the most common pdf viewer you are using. I have had some reports old version of Adobe Reader are having some issues.

    Thread Starter stephdock

    (@stephdock)

    The issue is coming up with all file types – pdf and doc files are the most common I have. In Firefox v. 50.0.1 it gives me the error message I posted. In Chrome it downloads the file and then Adobe Acrobat Pro XI v. 11.0.19 says “Acrobat could not open [filename.pdf] because it is either not a supported file time or because the the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded). But I have heard of this issue from a range of users, so it’s not machine-specific. Word says that the doc file cannot be opened because there are problems with its contents.

    Plugin Author bhaldie

    (@bhaldie)

    What type of server are you hosting mdocs on. I need to know server specific information like OS, php version etc etc.

    Thread Starter stephdock

    (@stephdock)

    I am using Apache 2.4, PHP, CGI with PHP version 5.6.

    When I do the server compatibility check in WP, I am missing “Imagick Installed” – is that my issue?

    Plugin Author bhaldie

    (@bhaldie)

    No imagick is not the cause of your issues. What OS are you running Windows or Linux?

    Thread Starter stephdock

    (@stephdock)

    I’m using Nearly Free Speech to host. I did not set this site up, so I’ll have to check with the developer, but he’s out of town.

    Plugin Author bhaldie

    (@bhaldie)

    Okay let me know when you find out.

    Thread Starter stephdock

    (@stephdock)

    Based on the site’s documentation, I believe it is on FreeBSD?

    Plugin Author bhaldie

    (@bhaldie)

    I think it is windows, just looking at your first post.

    :C:\Users\sdock\AppData\Local\Temp\WvS074NC.pdf.part

    that is based on a windows file structure. If indeed you are a windows based server unfortunately mdocs is not supported on that OS, for reasons that you are see. File upload and download is unreliable .

    Please confirm that your are running Windows OS.

Viewing 9 replies - 1 through 9 (of 9 total)

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