Files aren’t attached

  • gustavolucas

    (@gustavolucas)


    1 year, 1 month ago

    I created a contact form with CF7 and added an area for uploading multiple files. The files are not attached and the following message appears “You do not have permission to perform this action”.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sazzad Hossain

    (@sazzad11)

    1 year, 1 month ago

    Hi gustavolucas,

    We’re sorry for any inconvenience this issue may have caused.

    Could you please check if the Integrate Google Drive plugin is updated to the latest version (1.5.0)? If it’s already up to date, try reconnecting your Google Account to the plugin and see if that resolves the issue.

    Thank you for your patience and understanding.

    Thread Starter gustavolucas

    (@gustavolucas)

    1 year, 1 month ago

    Yes, I’m using the latest version (1.5.0).
    I have already disconnected and reconnected from the Google Account, I have uninstalled, cleared the cache and reinstalled, and nothing… The problem persists.

    Sazzad Hossain

    (@sazzad11)

    1 year, 1 month ago

    Hi gustavolucas,

    We’ve tried to replicate the issue you’re experiencing, but we were unable to reproduce it on our end.

    For a faster and more thorough investigation, we recommend creating a ticket through our support portal. Our support team will be able to assist you more effectively and provide a prompt solution.

    Support portal: https://softlabbd.com/support/

    Thank you for your cooperation!

Viewing 3 replies - 1 through 3 (of 3 total)

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