File Download NOT Working

  • mickey65

    (@mickey65)


    2 days, 2 hours ago

    For the past several days, after backing a blog, I try to download both the archive.zip and the installer.php files.

    Each time I have received a 403 Forbidden Error.

    Never had any problems in the past using the plugin.

    My hosting company has tried numerous things to identify and fix the problem.

    They said

    From our side, we cannot confirm the exact reason why the “Duplicator” WordPress plugin is creating the backup file with 0600 permissions. Would recommend you address this matter to the plugin’s vendor and their dev team for further review.

    In the meantime, you decide to run the said plugin on another website, then the new website will have to be added to the custom cron job file, so it, in turn, can fix the permissions.

    Any advice or suggestions would be appreciated.

Viewing 1 replies (of 1 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    1 day, 1 hour ago

    Hello @mickey65 ,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in WordPress.org forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

Viewing 1 replies (of 1 total)

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