field not visible

  • Resolved gigio87ad

    (@gigio87ad)


    1 year, 11 months ago

    I have inserted a text field where customers can write a message but it is not visible.

    and if I make changes to existing fields it does not update.

    how do i solve this?

    • This topic was modified 1 year, 11 months ago by gigio87ad.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Dina S.

    (@themehighsupport)

    1 year, 11 months ago

    Hi,

    We believe that you might be using WooCommerce blocks on your website due to this reason the changes are not being reflected on the checkout page. Unfortunately, none of the plugins that customize the checkout page is not compatible with WooCommerce blocks.
     
    Could you please check after creating the checkout page using the shortcode [woocommerce_checkout] and verify whether the changes are being reflected?

    Thank you!

    Thread Starter gigio87ad

    (@gigio87ad)

    1 year, 11 months ago

    Exactly

    I inserted the shortcode and created a new checkout page that replaces the default one so I can enter the field I am interested in.

    but on the checkout page there is a ‘custom field’ which I cannot change in the plugin settings

    how do i do that?

    https://postimg.cc/JHsrcH74

    https://postimg.cc/cg91nBSb

    2- also on the created page why is there no button to complete the order?

    • This reply was modified 1 year, 11 months ago by gigio87ad.
    Plugin Support Dina S.

    (@themehighsupport)

    1 year, 11 months ago

    Hi,

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Support Dina S.

    (@themehighsupport)

    1 year, 10 months ago

    Since we haven’t heard back from you, we believe that your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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