Feedback: Keine Einträge gefunden

  • Resolved anefarious1

    (@anefarious1)


    6 years, 10 months ago

    I know someone else had experienced this with version 4.0….

    I’ve tested the feedback feature on a few different browsers. It works fine for users, but in the backend the feedback is not appearing, both pro and contra.

    It always says, “Keine Einträge gefunden.”

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Pixelbart

    (@pixelbart)

    6 years, 10 months ago

    Hi @anefarious1 , did you do the maintenance?

    Helpful -> Settings -> System -> Maintenance

    Actually, a message should appear with every update, asking you to do so.

    Plugin Author Pixelbart

    (@pixelbart)

    6 years, 10 months ago

    @anefarious1

    4.0.8
    – he maintenance procedure in the Helpful settings, which can be found there under System, now also checks whether the database tables exist and creates them if they do not exist.
    – FAQ updated

    I hope this solves the problem.

    Thread Starter anefarious1

    (@anefarious1)

    6 years, 10 months ago

    I updated to 4.0.8 and now I’m seeing it. I had tried the maintenance feature before but no luck. Must have been the update? Anyway wow, feedback also has a totally different look compared to pre-4.0!

    I see my test feedback, but what’s weird is I’m also seeing old feedback (from 3 months back). I have reset the plugin several times so I’m surprised to see older feedback.

    Anyway thank you!

    • This reply was modified 6 years, 10 months ago by anefarious1.
    Plugin Author Pixelbart

    (@pixelbart)

    6 years, 10 months ago

    @anefarious1 That’s correct. Helpful was previously a little buggy. With the update all found old entries will be added to the database. You would then have to delete them again manually. (recycle bin symbol)

    Thread Starter anefarious1

    (@anefarious1)

    6 years, 10 months ago

    Maybe remove the browser, language, and platform from the feedback entries if those are no longer in use. It would allow for easier viewing. Thanks again

    Plugin Author Pixelbart

    (@pixelbart)

    6 years, 10 months ago

    @anefarious1 These entries will no longer be saved in future entries. Also gives fewer problems then.

Viewing 6 replies - 1 through 6 (of 6 total)

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