Hey @karinaop,
Thank you for reaching out to us. Can you go to Instagram Feed > Customize > Misc > enable Load initial posts with AJAX > click Save Changes to see if this resolves the issue?
Many thanks,
Hi @smashballoonmike
Unfortunately it didn’t work. Have you any other suggestions?
thanks
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This reply was modified 5 years, 3 months ago by
karinaop.
Hey @karinaop,
Please try going to Instagram Feed > Customize > ensure Favor Local Images is enabled (it should be), then click Reset Resized Images as well as Clear Local Cache. After this, clear any other website and local cache then load the page twice. If the plugin still doesn’t work, we are happy to further look into this and will need further information. In that case, please send us a support request on our website here, including the System Info under the Support tab.
Best regards.
Hi,
It worked at first – but every time I upload new photo, delete one, or anything it won’t show.
It is every time I change something at the site – not only instagram but something else, I need to go in and reset resized images and clear backup cache before it will show again?
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This reply was modified 5 years, 3 months ago by karinaop.
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This reply was modified 5 years, 3 months ago by karinaop.
Now they won’t show at all ? what can I do?
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This reply was modified 5 years, 3 months ago by karinaop.
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This reply was modified 5 years, 3 months ago by karinaop.
Hey @karinaop,
Thank you for getting back to me on this. It seems that the images are being saved properly, however when they are server they are being served from
https://karinaordrup.dk/Holb%25C3%25A6ksportsby/wp-content/uploads/sb-instagram-feed-images/130473929_425914095232488_1344161279342797214_nlow.jpg
Not https://karinaordrup.dk/Holbæksportsby/wp-content/uploads/sb-instagram-feed-images/130473929_425914095232488_1344161279342797214_nlow.jpg
Meaning that there is an issue due to the URL having the special æ character. They should generally be avoided in URLs due to this type of issue however I am sure we can find a way to fix this. To properly further assist you in this, please send us a support request on our website here including the System Info from the Support tab of your plugin.
Best regards.
Hi,
I changed to url name to https://karinaordrup.dk/holbaeksportsby/ without Æ. I think that was the problem.
Thank you
Hey @karinaop,
Great to hear you got it working this way! It looks good on our end too.
Should you run into any issues going forward let us know as we are always happy to assist.
Many thanks.
