Featured Image not available

  • npsadmin

    (@npsadmin)


    6 years, 3 months ago

    I used to have an option to set a featured image to posts including on the Our Sponsors page I have linked here. That functionality has disappeared. It used to show as a block in the right hand column of the page editor but its not there. On existing posts that have a featured image attached to them, you cant see that image now to change or remove it. I have searched the forums and tried various suggestions that I have read on here but nothing seems to make it reappear. Be grateful for any suggestions

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • lisa

    (@contentiskey)

    6 years, 3 months ago

    1-if NPS theme is a custom-built theme — contact the theme developer to ask about fixing featured image support.

    2-you could also try:
    install health check plugin which can be used in troubleshooting mode to deactivate all plugins and theme
    might help narrow down the source of the issue (maybe a plugin conflict if it happened suddenly)
    https://wordpress.org/plugins/health-check/

    Thread Starter npsadmin

    (@npsadmin)

    6 years, 3 months ago

    Thank you Lisa. It is Twenty Seventeen theme which does support them, or it did!

    I have downloaded the healthchecker but I am sure a novice at this that I was worried about deactivating plugins in case I broke something!

    lisa

    (@contentiskey)

    6 years, 3 months ago

    1-If your theme is Twenty Seventeen then contact Twenty Seventeen support team
    https://wordpress.org/support/theme/twentyseventeen/

    2-Make a backup copy of your database and files

    3-Use healthcheck troubleshooting to temporarily deactivate plugins without impacting website visitors

    Thread Starter npsadmin

    (@npsadmin)

    6 years, 3 months ago

    Thank you, there doesnt seem to be an option to start a topic on the twentyseventeen forum. i will try the healthchecker though – fingers crossed

    lisa

    (@contentiskey)

    6 years, 3 months ago

    https://wordpress.org/support/theme/twentyseventeen/
    scroll down to the bottom of the page to “create a new topic” in theme specific support forum

Viewing 5 replies - 1 through 5 (of 5 total)

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