Fatal Errors

Resolved aiballas
(@aiballas)

6 years, 9 months ago

I noticed these error logs in woocommerce.Any idea what it might be causing it.

019-08-01T21:04:34+00:00 CRITICAL require_once(): Failed opening required ‘/home/cherinabeachwear/public_html/wp-content/plugins/woocommerce-admin/includes/page-controller/class-wc-admin-page-controller.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’) in /home/cherinabeachwear/public_html/wp-content/plugins/woocommerce-admin/includes/class-wc-admin-loader.php on line 130

2019-08-01T21:04:36+00:00 CRITICAL require_once(): Failed opening required ‘/home/cherinabeachwear/public_html/wp-content/plugins/woocommerce-admin/includes/page-controller/class-wc-admin-page-controller.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’) in /home/cherinabeachwear/public_html/wp-content/plugins/woocommerce-admin/includes/class-wc-admin-loader.php on line 130

2019-08-01T21:25:20+00:00 CRITICAL Uncaught Error: Class ‘Automattic\Jetpack\Assets’ not found in /home/cherinabeachwear/public_html/wp-content/plugins/jetpack/class.jetpack.php:1090
Stack trace:
#0 /home/cherinabeachwear/public_html/wp-includes/class-wp-hook.php(286): Jetpack->register_assets(”)
#1 /home/cherinabeachwear/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /home/cherinabeachwear/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#3 /home/cherinabeachwear/public_html/wp-settings.php(546): do_action(‘wp_loaded’)
#4 /home/cherinabeachwear/public_html/wp-config.php(78): require_once(‘/home/cherinabe…’)
#5 /home/cherinabeachwear/public_html/wp-load.php(37): require_once(‘/home/cherinabe…’)
#6 /home/cherinabeachwear/public_html/xmlrpc.php(30): include(‘/home/cherinabe…’)
#7 {main}
thrown in /home/cherinabeachwear/public_html/wp-content/plugins/jetpack/class.jetpack.php on line 1090

2019-08-01T21:25:20+00:00 CRITICAL Uncaught Error: Class ‘Automattic\Jetpack\Tracking’ not found in /home/cherinabeachwear/public_html/wp-content/plugins/jetpack/src/Tracking.php:18
Stack trace:
#0 /home/cherinabeachwear/public_html/wp-includes/class-wp-hook.php(286): Automattic\Jetpack\Plugin\Tracking->init(”)
#1 /home/cherinabeachwear/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /home/cherinabeachwear/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#3 /home/cherinabeachwear/public_html/wp-settings.php(525): do_action(‘init’)
#4 /home/cherinabeachwear/public_html/wp-config.php(78): require_once(‘/home/cherinabe…’)
#5 /home/cherinabeachwear/public_html/wp-load.php(37): require_once(‘/home/cherinabe…’)
#6 /home/cherinabeachwear/public_html/wp-blog-header.php(13): require_once(‘/home/cherinabe…’)
#7 /home/cherinabeachwear/public_html/index.php(17): require(‘/home/cherinabe…’)
#8 {main}
thrown in /home/cherinabeachwear/public_html/wp-content/plugins/jetpack/src/Tracking.php on line 18

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

mother.of.code

(@imazed)

The Mother of Code

Hi there! I see a couple of things happening – can you start by copy and pasting the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support. That will tell us more about what’s happening.

Thanks in advance!

Thread Starter

aiballas

(@aiballas)

6 years, 9 months ago

There you go…


### WordPress Environment ###

WordPress address (URL): https://www.cherinabeachwear.com
Site address (URL): https://www.cherinabeachwear.com
WC Version: 3.6.5
Log Directory Writable: ✔
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 64 MB
PHP Time Limit: 18000
PHP Max Input Vars: 5000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.0.38-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.6.5
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Total Database Size: 9.86MB
Database Data Size: 8.42MB
Database Index Size: 1.44MB
wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_ac_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB
wp_ac_email_templates_lite: Data: 0.01MB + Index: 0.00MB
wp_ac_guest_abandoned_cart_history_lite: Data: 0.00MB + Index: 0.00MB
wp_ac_sent_history_lite: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 0.07MB + Index: 0.05MB
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB
wp_hustle_entries: Data: 0.00MB + Index: 0.01MB
wp_hustle_entries_meta: Data: 0.20MB + Index: 0.02MB
wp_hustle_modules: Data: 0.00MB + Index: 0.00MB
wp_hustle_modules_meta: Data: 0.01MB + Index: 0.01MB
wp_hustle_tracking: Data: 0.07MB + Index: 0.07MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB
wp_litespeed_optimizer: Data: 0.00MB + Index: 0.00MB
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 1.47MB + Index: 0.07MB
wp_postmeta: Data: 2.49MB + Index: 0.46MB
wp_posts: Data: 0.72MB + Index: 0.12MB
wp_queue: Data: 0.00MB + Index: 0.00MB
wp_revslider_css: Data: 0.09MB + Index: 0.00MB
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.00MB + Index: 0.00MB
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB
wp_revslider_slides: Data: 0.00MB + Index: 0.00MB
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB
wp_snippets: Data: 0.00MB + Index: 0.00MB
wp_snp_log: Data: 0.00MB + Index: 0.00MB
wp_snp_stats: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.00MB + Index: 0.01MB
wp_terms: Data: 0.00MB + Index: 0.01MB
wp_term_relationships: Data: 0.01MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB
wp_tinvwl_analytics: Data: 0.00MB + Index: 0.00MB
wp_tinvwl_items: Data: 0.00MB + Index: 0.00MB
wp_tinvwl_lists: Data: 0.00MB + Index: 0.00MB
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB
wp_usermeta: Data: 0.02MB + Index: 0.02MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_verde_emails: Data: 0.00MB + Index: 0.00MB
wp_verde_plugin: Data: 0.01MB + Index: 0.01MB
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wfblockediplog: Data: 0.01MB + Index: 0.01MB
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB
wp_wfconfig: Data: 0.38MB + Index: 0.01MB
wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB
wp_wffilemods: Data: 1.52MB + Index: 0.23MB
wp_wfhits: Data: 0.34MB + Index: 0.03MB
wp_wfhoover: Data: 0.00MB + Index: 0.00MB
wp_wfissues: Data: 0.00MB + Index: 0.00MB
wp_wfknownfilelist: Data: 0.78MB + Index: 0.10MB
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB
wp_wflocs: Data: 0.00MB + Index: 0.00MB
wp_wflogins: Data: 0.02MB + Index: 0.01MB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB
wp_wfnotifications: Data: 0.00MB + Index: 0.00MB
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB
wp_wfstatus: Data: 0.07MB + Index: 0.03MB
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB

### Post Type Counts ###

attachment: 559
br_notice: 1
custom_css: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 49
option-tree: 1
page: 14
post: 2
product: 69
product_variation: 178
scheduled-action: 151
shop_order: 49
shop_order_refund: 5
size-chart: 2
snp_ab: 1
snp_mail_log: 15
snp_popups: 1
wafs: 1
wpcf7_contact_form: 2
wptwa_accounts: 1
yith-wcpsc-wc-chart: 36
ywcm_message: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (25) ###

CCAvenue Payment Gateway for WooCommerce: by  – 3.2.1 – Not tested with the active version of WooCommerce
Code Snippets: by Shea Bunge – 2.13.3
Contact Form 7: by Takayuki Miyoshi – 5.1.3
Disable XML-RPC: by Philip Erb – 1.0.1
Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
GA Google Analytics: by Jeff Starr – 20190501
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
LiteSpeed Cache: by LiteSpeed Technologies – 2.9.8.4
Mailchimp for WooCommerce: by Mailchimp – 2.1.17
North - Required Plugin: by fuelthemes – 1.2.1.1
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.3

Rearrange Woocommerce Products: by Aslam Doctor – 2.0 – Not tested with the active version of WooCommerce
TI WooCommerce Wishlist Plugin: by TemplateInvaders – 1.13.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.16

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.4
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce
WooCommerce Multi Currency Premium: by VillaTheme – 2.1.6.4 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.6.5
Wordfence Security: by Wordfence – 7.3.6
Hustle: by WPMU DEV – 7.0.0.1
Yoast SEO: by Team Yoast – 11.7 – Not tested with the active version of WooCommerce
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.3

WhatsApp Click to Chat: by Indie Plugins – 2.2.5
YITH Product Size Charts for WooCommerce: by YITH – 1.1.10

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #309 - /shop/
Cart: #310 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #638 - /terms-and-conditions/

### Theme ###

Name: North
Version: 5.1.2
Author URL: http://themeforest.net/user/fuelthemes
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: north-wp/woocommerce/archive-product.php
north-wp/woocommerce/cart/cart-empty.php
north-wp/woocommerce/cart/cart.php
north-wp/woocommerce/checkout/form-checkout.php
north-wp/woocommerce/checkout/form-coupon.php
north-wp/woocommerce/checkout/form-login.php
north-wp/woocommerce/content-product.php
north-wp/woocommerce/content-product_cat.php
north-wp/woocommerce/content-single-product.php
north-wp/woocommerce/global/wrapper-end.php
north-wp/woocommerce/global/wrapper-start.php
north-wp/woocommerce/loop/loop-end.php
north-wp/woocommerce/loop/loop-start.php
north-wp/woocommerce/myaccount/form-login.php
north-wp/woocommerce/myaccount/navigation.php
north-wp/woocommerce/product-searchform.php
north-wp/woocommerce/single-product/product-image.php
north-wp/woocommerce/single-product/product-thumbnails.php
north-wp/woocommerce/single-product/tabs/tabs.php
north-wp/woocommerce/single-product-reviews.php

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 151
Oldest: 2019-07-03 13:50:15 +0000
Newest: 2019-08-01 21:51:43 +0000

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Missy a11n

(@m155y5)

Automattic Happiness Engineer

6 years, 9 months ago

Hi @aiballas –

Thank you for sending your system status report. I do see a number of plugins that have not been tested with the most recent version of WooCommerce.

Typically, when we see fatal errors like this, it can be traced to a plugin or theme conflict.

Here are some troubleshooting steps you can take to resolve this issue:

1.) To begin, please make sure that your theme and all plugins are up to date.

2.) Try to deactivate all the plugins except for WooCommerce to see if the issue persists. If the problem goes away, re-activate and test each plugin to see if you can determine which plugin the problem originates from.

3.) If the above does not resolve the issue, try switching your theme to the Storefront theme (https://woocommerce.com/storefront/) and see if it works correctly. If it does, you’ll want to contact your theme’s developers and see if they have a fix/update.

Viewing 3 replies - 1 through 3 (of 3 total)

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