Fatal error – WPBI Enterprise

  • Resolved krzysiuxy

    (@krzysiuxy)


    10 years, 11 months ago

    Hi,

    Just purchased enterprise version – and we are getting following error when trying to activate the plugin: (WP 4.2.2)

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected ‘[‘ in /home/www/site/wp-content/plugins/wp-business-intelligence/classes/backend/query.php on line 135

    Can you please help to resolve this? Thanks

    https://wordpress.org/plugins/wp-business-intelligence-lite/

Viewing 4 replies - 1 through 4 (of 4 total)
  • claudio

    (@calberti)

    10 years, 11 months ago

    Hi,
    this is due to the presence of PHP 5.3 on the web server, we just sent you the patched file via e-mail.
    kind regards,
    Claudio

    Thread Starter krzysiuxy

    (@krzysiuxy)

    10 years, 11 months ago

    Hi, thank you for response.

    As advised, I have switched over to PHP Version 5.4.39,

    Unfortunately I was still getting the same fatal error message.

    Changing the query.php file did the trick – the plugin activated.

    However, we are unable now to register the plugin – it does not seem to accept the key – I am not sure if this is related to changing the query.php file.

    Can you please advise?

    claudio

    (@calberti)

    10 years, 11 months ago

    Copying the key and clicking on activate -> save changes should work normally.
    Any chance we can have a look at the dashboard?
    You can get in touch via the support form in case.
    http://www.wpbusinessintelligence.com/contact-us/

    Thread Starter krzysiuxy

    (@krzysiuxy)

    10 years, 11 months ago

    Hi,

    Nothing seems to happen when I click Activate. Tried disabling and re-enabling the plugin, added the web address under my account on WPBI, still no luck.
    screenshot:
    Screenshot

    (I have removed the license key from the screenshot.)

    Any idea what is happpening?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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