Fatal Error when activating

  • Resolved sara3903

    (@sara3903)


    7 years, 7 months ago

    Just installed Jetpac specifically for the backup feature, and when I try to activate VaultPress get this fatal error. Help! I’m not comfortable digging around in code, for the most part.

    Warning: require_once(/home/content/a2pewpnaspod04_data01/41/41245141/html/wp-content/plugins/vaultpress/class.vaultpress-hotfixes.php): failed to open stream: No such file or directory in /home/content/a2pewpnaspod04_data01/41/41245141/html/wp-content/plugins/vaultpress/vaultpress.php on line 2532

    Fatal error: require_once(): Failed opening required ‘/home/content/a2pewpnaspod04_data01/41/41245141/html/wp-content/plugins/vaultpress/class.vaultpress-hotfixes.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/a2pewpnaspod04_data01/41/41245141/html/wp-content/plugins/vaultpress/vaultpress.php on line 2532

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anonymous User 3392934

    (@anonymized-3392934)

    7 years, 7 months ago

    Hey there, @sara3903!

    Thank you for reaching out to us about this. We definitely don’t expect you to troubleshoot fatal errors! 🙂

    It looks like some required files are missing. VaultPress might not have installed correctly. As a first step, please completely delete the plugin, and then reinstall it.

    If it still encounters a fatal error after reinstalling, or if you’re unable to reinstall, please contact us via this contact form and mention this thread.

    We aim to reply to VaultPress tickets within 2 hours – you’ll receive fast replies if you contact us using the link above. Thank you! 🙂

    Thread Starter sara3903

    (@sara3903)

    7 years, 7 months ago

    That worked! Thanks for the quick response.

    Anonymous User 3392934

    (@anonymized-3392934)

    7 years, 7 months ago

    Excellent, happy to help! I’ve also located your VaultPress account (by your username), and have confirmed that the initial backup is smoothly progressing.

    Please let us know if we can help with anything else! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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  • 3 replies
  • 2 participants
  • Last reply from: Anonymous User 3392934
  • Last activity: 7 years, 7 months ago
  • Status: resolved