Fatal Error upon activation

  • Resolved pjadv

    (@pjadv)


    8 years, 5 months ago

    • No other plugins activated.
    • Same error with Divi theme or TwentyEleven theme.
    • Same result with Woocommerce 3.1.2 and 3.2.5
    • Using GoDaddy Managed WordPress hosting
    • wp-admin/includes/upgrade.php permissions is set to 444
    • GoDaddy rep said I cannot change permissions

    Received following error message upon activating the plugin.

    Plugin could not be activated because it triggered a fatal error.

    Warning: require(/home/content/a2pewpnaspod04_data05/03/41274503/html/wp-content/install.php): failed to open stream: Permission denied in /home/content/a2pewpnaspod04_data05/03/41274503/html/wp-admin/includes/upgrade.php on line 13

    Fatal error: require(): Failed opening required ‘/home/content/a2pewpnaspod04_data05/03/41274503/html/wp-content/install.php’ (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/a2pewpnaspod04_data05/03/41274503/html/wp-admin/includes/upgrade.php on line 13

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    8 years, 5 months ago

    How did you install WooCommerce – was this via FTP or by uploading the plugin from your WordPress admin area? Are you seeing the same thing with all plugins or just WooCommerce?

    Thread Starter pjadv

    (@pjadv)

    8 years, 5 months ago

    upload from WordPress admin area…

    YoastSEO works, Jetpack works. GravityForms & WP Maintenance Mode both get fatal error. I’m not comfortable with activating each plugin, don’t want to make bad problem worse… if there is some kind of diagnostic plugin I will give it a shot…

    Thread Starter pjadv

    (@pjadv)

    8 years, 5 months ago

    Hey RK, any further thoughts on this Woocommerce Fatal Error

    Erina (a11n)

    (@eri32s98)

    8 years, 4 months ago

    I’m not comfortable with activating each plugin, don’t want to make bad problem worse

    It might not be ideal, but likely the best shot at narrowing down where the issue comes from, I suggest going the theme and plugin conflict test laid on on
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Check with your web host to see if they can help you set up a staging site, or use https://wordpress.org/plugins/wp-staging/.

    Erina (a11n)

    (@eri32s98)

    8 years, 4 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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